Join us at the Customer Experience Management (CEM) Africa Summit

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 We are thrilled to be part of the CEM Africa Summit taking place at Century City Conference Centre from 16 - 17 August.

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Exactly what is Customer Experience Management (CEM)?

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​When I was first introduced to the Customer Experience (CX) world, contrary to my expectations, I found a heavy influence on technology and process with little or no attention paid to the 'people' component.

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Are you the Bad Apple at Work?

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Sometimes truth is stranger than fiction. If you place several pendulum clocks on the wall, they begin to swing in synchrony, no matter how they are set in motion.

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The 'Don't satisfy my customer, delight them' motto

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 Warren Buffett, the billionaire chairman of Berkshire Hathaway Inc., advised aspiring entrepreneurs that satisfied customers are essential to building a business.

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AIGS sees benefits from Delight@Work

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Great employees translate into great customer service, and great customer service is the cornerstone of increased revenues and business growth. 

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A good deed can go a long way…

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It is our business to spread delight. After watching the TVC Thai Life Insurance advert (attached to this article) we thought it would be appropriate to share and here is our motivation.

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It's all about the people

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Day 1 Fight Club Debate No 2 

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